Puerto Rico +1787

Updated 2 weeks ago

This document outlines the capabilities and restrictions for sending two-way SMS and MMS in Puerto Rico, a US territory, using ClickSend products.

Two-Way SMS and MMS Support

In Puerto Rico, SMS and MMS messaging are supported across A2P (Application-to-Person) channels. This allows businesses to send messages for purposes such as two-factor authentication (2FA), alerts, emergency notifications, marketing, and other promotional campaigns.

Supported features include:

SMS via long codes (US TFN/10DLC)
SMS and MMS via long codes (US 10DLC)
Alpha tags are supported for SMS only.

Available Sender Types

Toll-Free Numbers (TFN)

Only US TFNs are available for SMS messaging in Puerto Rico.

10DLC (10-Digit Long Code)

US 10DLC supports SMS and MMS messaging in Puerto Rico. This is ideal for business messaging with higher throughput than regular long codes and provides a reliable option for two-way communication.

Shortcode

US Shortcodes are supported for both SMS and MMS messaging, making them suitable for high-volume or time-sensitive campaigns.

Using Your Own Mobile Number

Unavailable in Puerto Rico. You cannot use a personal mobile number as the "from" number for messages in Puerto Rico. Only ClickSend-provided numbers may be used as the sender ID.

Alpha Tag

For SMS, alpha tags (e.g., "MyCompany") are supported, but only for non-personalized business messaging, as per network restrictions.