Troubleshooting Zapier issues

Updated 1 week ago

If a message isn't sent via Zapier, you can check the logs to find out why. Note, it may show as successful which might not be the case.


To troubleshoot the issue:

  1. Log into Zapier.com
  2. Click on 'Task History' at the top of the screen.
  3. Select a recent task where you didn't receive the message.
  4. Select 'Data Out' on the ClickSend action 
  5. In this case, the status shows 'INVALID_SENDER_ID'. This means the 'from' name (or sender ID) is invalid and should be 11 characters max with no spaces. For any other errors you can view our docs here: https://developers.clicksend.com/docs/rest/v3/#application-status-codes


If that doesn't solve your issue, please get in touch with our support team.


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