Popular topics:

Voice

  1. How can I test delivery reports?

    You can either test delivery reports by sending to your own live mobile or by generating a test delivery...

  2. Does your Voice (TTS) service support DTMF tones?

    Yes it does. Please get in contact with us to discuss.

  3. How many characters can I send in a voice call?

    For voice calls (Text to speech), we charge depending on the number of characters you send. For example, if...

  4. Do you support non-english characters?

    Yes, we support any characters. You can use any characters you want in all parts of our system (API,...

  5. How many recipients can I send to at once?

    Dashboard Quick SMS You can send up to 1,000 recipients or contact lists at once. SMS Campaign You can...

  6. Can I cancel scheduled messages?

    Cancelling scheduled messages is easy SMS For messages sent using Quick SMS Log into your account dashboard. Select the...

  7. No Permission To Access Contact List or NO_PERMISSION_TO_ACCESS_CONTACT_LIST error

    This means that the user doesn't have access to the contact list. Normally this is because the contact list...

  8. I'm not getting inbound web hooks/push inbound/delivery reports

    Basic Troubleshooting Login to your account dashboard Click on the 'SMS' menu Click on the 'Settings' sub menu. Select...

  9. What does the Throttled status mean

    Sometimes you might see the status 'Throttled'. This means an identical message has been sent to the same recipient...

  10. Automatic number detection

    All Products We automatically format numbers for you. You can set the default country under: SMS -> settings ->...

  11. How to adjust Text to Speech Voice calls

    You can add pauses, breaks or even change the read out speed of TTS voice calls. Add a pause/break...

  12. Receive keypress/DTMF input from a TTS voice call

    It's possible to specify if you'd like the recipient to be able to press a number on the keypad....

  13. What format does the recipient phone number need to be in?

    If the recipient phone number isn't in international format, we'll automatically format it for you. This will work for...

  14. How does answering machine detection work?

    We are using a Call Progress Analyzer (CPA) when doing answering machine (voicemail) detection. While there is no consistent...

  15. Why is there a long pause when using text to voice?

    This can happen when 'Answering Machine Detection' is turned on as our systems does it's checks to detect an...

  16. Voice - detect DTMF keypress

    Detect when a user presses a number on the keypad during a call. The number they pressed is sent...

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