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Post

  1. How many pages can I send?

    If sending in simplex (single sided), you can send up to 5 pages. if sending in duplex (double sided),...

  2. No Permission To Access Contact List or NO_PERMISSION_TO_ACCESS_CONTACT_LIST error

    This means that the user doesn't have access to the contact list. Normally this is because the contact list...

  3. I'm not getting inbound web hooks/push inbound/delivery reports

    Basic Troubleshooting Login to your account dashboard Click on the 'SMS' menu Click on the 'Settings' sub menu. Select...

  4. What does the Throttled status mean

    Sometimes you might see the status 'Throttled'. This means an identical message has been sent to the same recipient...

  5. How long does it take for letters to be delivered via the post?

    We deliver to all countries globally via our print & post centres. Mail items are put into the normal...

  6. Direct Mail Marketing / Area Mail

    This is now available: https://www.clicksend.com/?r=post/direct-mail-marketing/

  7. Postcard template

    A postcard is 2 sided (front and back), gloss and 280 gsm. The back is automatically stamped with the...

  8. Direct Mail Flyer Artwork Specification

    A paper size comparison is shown below. The artwork must be in PDF format. If you have another format,...

  9. Post letter template

    We automatically stamp the recipient address onto the letter. It's important that you don't have content in that area...

  10. Post Letters - What file formats are supported?

    Paper Size We support A4. File Size 10 MB max. If you need larger files to be supported, please...

  11. Location Data (number of dwellings) for Direct Mail

    When sending direct mail (flyers), you can view information on how many dwellings are in a postcode.  Once you...

  12. How to securely supply files for post/fax

    Our send letters and send fax endpoints accept a public URL to a PDF file. If you prefer to...

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