Popular topics: How many characters can I send in an SMS? How to get started with ClickSend

Fax

  1. No Permission To Access Contact List or NO_PERMISSION_TO_ACCESS_CONTACT_LIST error

    This means that the user doesn't have access to the contact list. Normally this is because the contact list...

  2. I'm not getting inbound web hooks/push inbound/delivery reports

    Basic Troubleshooting Login to your account dashboard Click on the 'SMS' menu Click on the 'Settings' sub menu. Select...

  3. What does the Throttled status mean

    Sometimes you might see the status 'Throttled'. This means an identical message has been sent to the same recipient...

  4. Automatic number detection

    All Products We automatically format numbers for you. You can set the default country under: SMS -> settings ->...

  5. Can I increase the Fax quality?

    Yes you can. Fax quality can be adjusted here: https://dashboard.clicksend.com/#/fax/settings/fax-quality

  6. What format does the recipient phone number need to be in?

    If the recipient phone number isn't in international format, we'll automatically format it for you. This will work for...

  7. Fax - What file formats are supported?

    Paper Size We support A4. All sheets will need to be in portrait orientation. You can still send landscape...

  8. How to securely supply files for post/fax

    Our send letters and send fax endpoints accept a public URL to a PDF file. If you prefer to...

  9. How many inbound SMS/MMS/Fax rules can I have?

    You can have an unlimited number of inbound rules, however only 5 matching rules will trigger. If you want to...

  10. Retry faxes on failure

    We automatically retry faxes 2 times (3 attempts total) with 1-2 minutes between retires.

  11. Can you setup a whitelabel email to SMS/Fax domain?

    If you want to whitelabel our email to SMS/Fax product, the cost is $50 USD/month converted to your local...

  12. Calendar Appointment reminders via SMS/Fax/Letters/Post cards/Voice call

    We can send appointment reminder notifications automatically. Automatically trigger an appointment reminder X mins/days/hours before an appointment. You can...

  13. How to send a fax from your computer

    To send a fax from your computer, you can achieve this from our ClickSend dashboard. To get started, you...

  14. How to fax from Gmail

    Sending a fax from Gmail is an easy process. There is no need for a fax machine or paper....

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