FAQ
Updated 2 years ago
Is there anyway to get my message history after 4 months? No, you can however view your usage.Can I export more than 50,000 records?No, you can use our filter options and export in batches.Can you import and send to more than 20,000 contacts? No, you can divide your contacts and import them in segments.Can I use dedicated numbers to receive verification codes? No, this is a network limitation.Where can I see replies? You can view replies in the history/reporting section. You will also be notified by email.Can I rename name custom fields? No, please make a feature request.Can my credit be used for all ClickSend products? Yes, you can use it for all products.Can failed messages automatically be removed from my contact list? No, you need to manually do this yourself.Can you handle opt-outs when sending using my own number? No, replies are sent directly through to you handset and requires you to manually handle this.Can I send messages to numbers I found online? No, refer to our spam policy.Can I send messages to a purchased contact list? No, refer to our spam policy.Can I use my own mobile number or business name as the sender ID in the US? No, the US networks prohibit this.What is a short code? A short code is a 5-6 digit number. It is required to send high volume messages in the US.Do you have a free shared short code? No, shared short codes have been discontinued in the US.When does my credit expire? Your prepaid credit balance will expire if you don't send a message OR top up your account within 6 months.How do I request a feature? You can request a feature in your dashboard here.