Is there anyway to get my message history after 4 months? No, you can however view your usage.
Can you export more than 50,000 records for me?No, you can use our filter options and export in batches.
Can you import and send to more than 20,000 contacts? No, you can divide your contacts and import them in segments.
Can I use dedicated numbers to receive verification codes? No, this is a network limitation.
Where can I see replies? You can view replies in the history/reporting section. You will also be notified by email.
Can I rename name custom fields? No, please make a feature request.
Can my credit be used for all ClickSends products? Yes, you can use it for all products.
Can failed messages automatically be removed from my contact list?. No, you need to manually do this yourself.
Can you handle opt-outs when sending using my own number? No, replies are sent directly through to you handset and requires you to manually handle this
Can I send messages to numbers I found online? No, refer to our spam policy.
Can I send messages with a purchased contact list? No, refer to our spam policy.
Can I use my own mobile number or business name as the sender ID in the US? No, the US networks prohibit this.
What is a short code? A short code is a 5-6 digit number. It is required to send high volume messages in the US.
Do you have a free shared short code? Yes we do in the US, please contact our support staff to set this up.
When does my credit expire? We'll expire your prepaid credit balance if you don't send a message OR top up your account within 6 months.
How do I request a feature? You can request a feature in your dashboard here.