Outlook Plugin Troubleshooting
Install Visual Studio 2010 Tools
- Follow the installation steps here: https://www.microsoft.com/en-us/download/details.aspx?id=48217
- Restart your computer after the installation
Reinstall the Plugin
- Uninstall the plugin (control panel -> programs -> uninstall ClickSend SMS Outlook Plugin)
- restart your computer
- Reinstall the plugin - make sure you choose the 'Standard Plugin - Any Outlook Version' version.
Check Ribbon Settings
- Click 'File'
- Select 'Options'
- Select 'Customise Ribbon' and check that 'Add-Ins' is checked
Still Not Working?
Please send us the following info:
- What version of Windows are you running e.g. Windows 7 64-bit: Find out here
- Which version of Office are you running e.g. Office 2010 64-bit: Find out here
- Did you get an errors during the installation process?
- What version of the plugin did you try to install:
- HKLM/Citrix - Outlook 32-bit
- HKLM/Citrix - Outlook 64-bit
- A description of the issue in detail:
- Exactly what happens
- Steps to reproduce the error
- How often is it happening (every time or randomly)