Popular topics: How many characters can I send in an SMS? How to get started with ClickSend

Email to SMS message cut off

If your email to SMS message is being cut off, try this:

  1. Open the Email to SMS settings page here: https://dashboard.clicksend.com/#/sms/settings/email-sms
  2. Change the option 'Select Message Content' to 'Get message from the email subject and body with full email chain'
  3. Save the settings and try again.

If that still doesn't fix the issue try:

  1. Open the character encoding settings here: https://dashboard.clicksend.com/#/sms/settings/unicode-sms
  2. Change to 'Force non unicode (GSM Characters only)' 
  3. Save the settings and try again

If that still doesn't fix the issue, please let our friendly online support staff know and we'll look into it.

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