Popular topics: How many characters can I send in an SMS? How to get started with ClickSend

Can't access opt-out list - FORBIDDEN - Resource not found or you don't have the permissions to access this resource

This means that the user doesn't have access to the contact list. Normally this is because the contact list was created by another user.

To give another contact permission to send to all contact lists:

  1. Log into the account dashboard
  2. Click on 'Accounts'
  3. Click on 'Add/Edit Subaccounts'
  4. Click on 'Edit' next to the user
  5. Check 'Share Contacts'
  6. Click 'Save'

If the 'Share Contacts' permission is enabled, that user can access all other contact lists under the main account.

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support