If you're using our SMS Campaigns system or Email Marketing platform, we have an opt out/unsubscribe system that you can use.
If you're using any other product (quick SMS, SMS API, email to SMS or transactional email) it will bypass our opt out system. It's up to you to manage opt outs/unsubscribes. You can setup rules to help with this. For example, for SMS you can adjust the rules here: https://dashboard.clicksend.com/#/sms/settings/inbound-sms
When sending an outgoing SMS campaign if a user replies with the word 'stop', it moves them into the 'Opt-Out List' contact list. You can adjust this workflow here: https://dashboard.clicksend.com/#/sms/settings/inbound-sms
It's ok to bypass the opt out system for some campaigns if they're not deemed as marketing related: Is Opt Out Required?
Each email will have an 'Unsubscribe' link at the bottom of the email. When a recipient clicks this, it will move their contact to the 'Opt-Out List' contact list.
To remove opted out contacts from a list:
If you import a new contact list and have previously opted out contacts, it's important to click the 'Remove opted-out contacts' button on that new list after you've imported the contacts. This will remove all opted-out contacts from this list.
Yes. You can import or manually add opted-out contacts into the 'Opt-Out List'. Simply click on the 'Import Contacts' button or just '+ Add new contact'.
If you have accidentally deleted the opt-out rule, you can easily re-add it.
It's not possible to remove the Unsubscribe link.
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