Popular topics: How many characters can I send in an SMS? How to get started with ClickSend

Retently

Zapier Integration

Prerequisite

You need a Zapier account first. If you don't have an account, click here to create a Zapier account.

Introduction

In this article, we will try integrating both ClickSend and Retently. So what we want to achieve here is to send an SMS to specified contacts when a user responds to your survey.

So, let's get started.

Instructions

Step 1:

Login to your Zapier account. And then click Make a Zap! button.

Step 2:

Let's search and select Retently as our trigger app. Next, check New Survey Response as our trigger action. Then click Save + Continue button.

Step 3:

Let's link your Retently account.

Select Choose Account.

Connect to your Retently account.

Then allow access.

Then click Save + Continue button.

Step 4:

Let finish up our trigger app setup.

Go back to your Zapier setup page.

Then click Fetch & Continue button.

Lastly the Continue button.

Step 5:

Ok, let's set up our Action app. Let's search and choose ClickSend. 

Next select Send SMS as our action. 

Then click Save + Continue button.

Step 6:

Next, let's add your ClickSend account. Click Connect an Account button.

There should be a popup saying to add or allow your Zapier and ClickSend account to be linked together.

Type in your ClickSend username and API key.

Click the Test button to check if it was successful.

Then click Save + Continue button.

Step 7:

Let's set up our SMS message.

In the To input box, enter the number that you need to be notified.

Enter a custom generic message into the Message input box about the image using the Retently placeholders. (Name, Email, Survey Comment)

Set the From input box as your name or the survey name.

Then click Continue button.

Step 8:

Let's finish up everything.

Click Create & Continue button.

Then the Finish button.

Lastly, name your Zap, and turn it ON

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