Popular topics: How many characters can I send in an SMS? How to get started with ClickSend

LiveChat

LiveChat Integration

Prerequisite

You need a Zapier account first. If you don't have an account, click here to create a Zapier account.

Introduction

In this article, we will try integrating both ClickSend and LiveChat. So what we want to achieve here is to send an SMS to a specified group of users when a new support ticket is submitted.

So, let's get started.

Instructions

Step 1:

Login to your Zapier account. And then click Make a Zap! button.

Step 2:

Let's search and select LiveChat as our trigger app. Next, check New Ticket as our trigger action. Then click Save + Continue button.

Step 3:

Let's link your LiveChat account.

Select Choose Account.

Click Connect an Account button.

Enter your Email and API Key.

Then click Yes, Continue button.

Then click Save + Continue button.

Step 4:

Let finish up our trigger app setup.

Go back to your Zapier setup page.

Then click Fetch & Continue button.

Lastly the Continue button.

Step 5:

Ok, let's set up our Action app. Let's search and choose ClickSend. 

Next select Send SMS as our action. 

Then click Save + Continue button.

Step 6:

Next, let's add your ClickSend account. Click Connect an Account button.

There should be a popup saying to add or allow your Zapier and ClickSend account to be linked together.

Type in your ClickSend username and API key.

Click the Test button to check if it was successful.

Then click Save + Continue button.

Step 7:

Let's set up our SMS message.

In the Contact List input box, select the contact list that you want to be informed about the new ticket.

Enter a custom generic message into the Message input box about the ticket using the LiveChat placeholders (Requester Name, Ticket Message, Requester Email, Ticket ID, Etc).

Set the From input box as the name your business or something else meaningful.

Then click Continue button.

Step 8:

Let's finish up everything.

Click Create & Continue button.

Then the Finish button.

Lastly, name your Zap, and turn it ON

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support