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Accounts

  1. Can I use my local currency? How does currency conversion work?

    Yes, we support all major currencies. Your currency will be automatically selected based on your location. Your balance will...

  2. Can I set the timezone on my account?

    Yes you can set your account timezone here: https://dashboard.clicksend.com/#/account/settings/timezone

  3. Do you support bank transfer/wire transfer/EFT?

    Yes we do. Simply transfer the money and let us know. If sending outside of Australia, make sure you...

  4. Can I add multiple sub accounts to my main account?

    Sure! If you're account type is pre-paid, they will all share the same balance. If your account type is...

  5. Why is my credit card payment showing as "Pending"?

    Credit card payments will show as Pending on the transactions page for up to 7 days until they're cleared....

  6. Show breakdown of usage by each allowed email address

    When adding/editing an allowed email address, you can choose which subaccount to attach usage to. You can adjust the...

  7. Can I get an invoice receipt for a transaction?

    You can download a PDF transaction receipt from the dashboard under Accounts -> Billing/Recharge -> Transactions, or open the...

  8. What happens if I recharge with a different package amount and still have credit?

    When you make an account recharge, your message rate changes depending on the package you last purchased. Your balance...

  9. How are dedicated numbers charged if I buy one half way through a month?

    Dedicated numbers are charged at the start of each month on a prepaid basis. When you first purchase a...

  10. Do you store my credit card number?

    No, we never store your raw credit card number in our system. Your credit card details are passed in...

  11. How long do you store message history?

    We store message history for 4 months. This includes all information related to the message such as images etc. ...

  12. Can I hide products I don't want?

    Yes you can. Normal Users Open the dashboard and go to Accounts -> add/edit subaccounts Edit each user and...

  13. Can opt out lists be shared across multiple subaccounts/users

    Yes you can choose to either share the same opt out list across all subaccounts, or each subaccount can...

  14. I can't login - Authorisation Failed

    If you're having issues logging in: Try resetting your password Try changing your browser - for example, try Google...

  15. Can you add my address and company details to my invoices?

    Yes, just let our support team know what you would like added. We can update all past and future...

  16. Can I import a large list of sub accounts?

    Sure, send us through a list and we'll import them for you.

  17. If I purchase in bulk, will the discounted rates apply to all countries?

    Yes, the discounted tier you choose will apply to all countries. You can see the different pricing tiers as...

  18. How often does your pricing change and how are we notified?

    How often do we change our prices? All message delivery prices are subject to change at any time, however,...

  19. How to change where low credit notifications go

    You will be notified by SMS and Email when your account balance is low. To do this: Log into...

  20. What Payment Methods Do We Accept?

    We accept the following payment methods: Credit Card/Debit Card: You can manage credit/debit cards from within your account here:...

  21. What reporting is available on the dashboard?

    We can add/generate any reports you like. If you think something's missing, get in contact with us and we'll...

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